Retail
Take your brand to greater heights with Qfast
You are a specialty RETAILER / BRAND and your business success depends on keeping your customer aware of your brand and engage them with various offers. Your ability to retain them and not lose to competition is dependent on profiling them well and ensuring you give personal attention and offer them goodies to come back. In short, you need to treat them like royalty and never be out of touch.
Your currently reach your customers through advertisement which can be expensive or alternately you can bombard them with SMS and hope for an increase in traffic.
Acquiring a new customer can cost five times more than retaining an existing customer.
Increasing customer retention by 5% can increase profits from 25-95%.
The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.
Scenario
Reaching out to Customers!
You, as the SPECIALITY RETAILER / Owner of a BRAND have decided to reach out to all your past customers to let them know that there is a new product/service being offered and you would like them to avail it.
#Retail #loyalty #brand #offers
The Qfast way
You can now use qfast to run a campaign on an SMS channel and redirect them to reach out to you on WhatsApp and respond. What starts as a broadcast can now become a one to one conversation and in this process you would have captured the accurate contact numbers, location and more
This data can now be used to offer discounts based on various criteria and specific to that individual. You can even drive Loyalty programs and targeted offers
